I just finished reading something by
Andy Stanley. It mentioned the importance of remembering to say Thank You to those in our organizations. When people don't feel appreciated, they quickly become disgruntled. Whether you are a Pastor leading a church or a CEO or any other kind of leader, you have people who do stuff in your organization. A simple recognition of what they have done is a great free way to encourage them and others around them. Rather than reinvent the wheel, here is what Andy said:
Two Simple WordsThe appropriate response to that kind of generosity is to say thank you. You can't possibly pay for the hundreds of hours volunteers give you, and you can't give the hours back. So as simple and trite as it may seem, it really is the only fitting response.
Four Ways For SureObviously there's more to expressing gratitude than a quick thanks. People have a sincerity meter that registers empty thanks a mile away. Here are four things to keep in mind when communicating the appreciation you really feel.
Be specific. When you say thank you, include details. There is a huge difference between saying thanks and saying thanks followed by a detailed description of what you caught, saw, or are aware the other person was doing.
Be public. Over the years we have learned the value of story telling--the value of spending a few minutes in front of your leaders telling success stories that communicate vision, but more importantly, express gratitude. Public gratitude expresses a high level of value and can result in an even higher level of loyalty.
Be aware. You have to develop a mindset that looks for behavior to reward. Listen for stories two or three levels away in your organization and call or write to say thank you. Even though you didn't observe the act, you communicate, "I didn't see it, but somebody else saw it and they are talking about it. What you did is significant."
Be honest. Don't say you liked something you didn't. Remember, what gets rewarded gets repeated. Also, don't attribute something to someone that she didn't really do. Rather than being encouraging and motivating, you're communicating that you really weren't paying attention. So when you say thank you, be honest and don't overdo it.
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